Introduction
Return & Refund Policy — Orooba Fabrics: Fair Commercial Remedies for Trade Buyers

Purpose and scope
This Return & Refund Policy establishes remedy mechanisms for defective, materially non-conforming, or incorrectly supplied orders. The policy prioritizes fairness to both buyers and Orooba Fabrics while minimizing business disruption and ensuring accountability in production and dispatch processes.

Reporting and timeframe
Buyers must notify non-conformity, damage, or shortage within seven (7) days post-delivery. Notifications should include order number, SKU and batch details, issue nature, and high-resolution documentation images. We encourage buyers preserving consignments and packing for inspection until claim resolution.

Evaluation and resolution options
Upon claim receipt, Orooba Fabrics performs or commissions inspection. Based on findings, one resolution option may be offered:Replacement Shipment for proven defects affecting usability Partial Credit or Invoice Adjustment for minor discrepancies not impacting production

Refund timelines and reconciliation
Returns require prior written authorization; unauthorized returns are declined. Faults attributable to supplier or production processes result in Orooba Fabrics bearing return logistics costs. Post-delivery damage from buyer mishandling places return freight responsibility with the buyer.

Refund Timelines and Reconciliation
Approved refunds process within specified reconciliation periods (typically 7–14 business days from claim approval) via original payment method or agreed credit notes. Exact timing depends on banking processes and reconciliation procedures.

Prevention and repeated claims
Orooba Fabrics enforces pre-shipment checks and offers sample verification reducing claim incidence. Repeated, unsubstantiated claims may affect commercial terms and preferential eligibility. Our objective: resolving legitimate claims promptly while maintaining fair commercial protections for all partners.